BUILDING MATERIALS DELIVERED ACROSS NORTH EAST SCOTLAND

Trusted Reviews for Exceptional Trade and DIY Supplies

Trusted Reviews for Exceptional Trade and DIY Supplies

Real Feedback Matters

When it comes to choosing a supplier for trade, DIY, or home improvement materials, trust is paramount. It’s not just about having the right products on the shelf; it’s about dependable service, competitive prices, and the reassurance that you'll get what you need when you need it. At Keith Builders Merchants, customer satisfaction isn’t just a goal, it’s ingrained in our daily operations and proven by glowing reviews from those who’ve experienced our service first-hand.

It’s easy to see why our family owned local business has become a trusted cornerstone for tradespeople, businesses, and DIY enthusiasts seeking high-quality materials with our reach across the northeast of Scotland and the Highlands. With comprehensive stock and a super efficient delivery service we truly make a difference. Below we’ll share what our customers have had to say about us, giving insight into why so many feel confident shopping with Keith Builders Merchants.

A Service That Exceeds Expectations

One of the hallmarks of a reliable business is its focus on service, and Keith Builders Merchants consistently delivers. For some, it’s the speed of their service that stands out. Charlie Roy shares:

“Always quick with the deliveries.”

For others, responsiveness plays a crucial role. Mark Abbs highlights:

“Excellent, very responsive service, keen to help and delivered exactly what I wanted and on-time.”

These reviews showcase how valuable time and personalised support are in the trade and DIY sector. Whether you’re managing a busy construction site or juggling a home renovation, knowing that your supplier respects tight schedules can make all the difference.

An Extensive Range That Meets Every Need

Variety in product offerings and commitment to stocking high-quality materials is something many customers appreciate. Philip Mitchell, a loyal customer, puts it best:

“Good selection of products and very competitive prices. Communication from KBM is great, very responsive. Delivery was prompt. I always prefer to buy from a reliable local supplier.”

One look at our extensive range of products available both in-store and online and it becomes clear why Philip continues to return. From building materials to plumbing, roofing, kitchens, and much more, Keith Builders Merchants covers every need. With products from well-known brands like Velux, Knauf, Siniat and Nolte paired with affordable pricing, we remain a preferred supplier for both trade professionals and DIY enthusiasts.

To explore our product range and exceptional service, please feel free to visit Keith Builders Merchants.

Local Experts Who Truly Care

Beyond our extensive range, what really resonates with customers is the personal touch—something only a local, community-focused business can truly provide. Whether it’s prompt order handling or the courteousness of our team, the difference is clear. Take, for example, Scott Knox, who points to the exceptional communication and care he received:

“These guys were amazing to deal with, all communications were answered promptly, and when the driver arrived when they said they would, he was so helpful. I wasn’t there, but the items were where I asked, and he was very helpful. Great service—will use again 100%.”

Similarly, Jane Bisset describes a seamless process, right from the moment her order was placed:

“Delighted with the service received from KBC. Order was taken promptly and someone was in touch to arrange delivery immediately. I would certainly use KBS again.”

These snapshots of reliability emphasise why we remain a go-to supplier for those who value both professionalism and personal attention.

Reliable Delivery, Every Time

With a fleet of dedicated delivery vehicles we ensure prompt and hassle-free service. Customers across the region know that their materials won’t just arrive—it’ll happen on schedule and in perfect condition. Elaine Law appreciated the simplicity and communication:

“I got a call within a couple of days to schedule my delivery—it was then on time. Really easy to chat to on the phone, and the driver was spot on.”

This level of punctuality and organisation takes the stress out of planning projects, especially for tradespeople balancing multiple deadlines.

Andy Matheson adds:

“Almost always the best price to be found, and so far, everything has been in stock, so delivery was quick and at the time promised. Very friendly and helpful counter staff too.”

Dependability breeds trust, and it’s clear that our customers know they can rely on detailed communication and accurate delivery.

Why Customers Keep Coming Back

The loyalty shown by customer after customer is a testament to the values and standards upheld by Keith Builders Merchants. Renowned for our exceptional service and extensive stock of materials, we`ve cultivated a base of DIY enthusiasts, tradespeople and businesses who actively spread the word.

Take Keith Taylor, just one of many satisfied customers who doesn't hesitate to recommend them:

“Fantastic service from the whole team—from the point of ordering to the delivery.”

Add to this competitive pricing, strong partnerships with leading brands and an unwavering commitment to supporting our community and it’s clear why so many sing our praises. 

For those looking to experience this level of dedication it’s easy to get started. Explore our range of building materials today at Keith Builders Merchants.

A Partner You Can Count On

For over three decades, Keith Builders Merchants has proven ourselves a leading choice for trade professionals and DIY enthusiasts alike. We believe our ability to seamlessly blend exceptional service with a vast product catalogue and reliable delivery sets us apart in the industry.

From prompt communication to a wide range of materials for every project, it’s clear that we are more than just a builders’ merchant— we are a trusted partner. Let the reviews testify to our commitment to excellence and why we’ve become the preferred supplier across northeast Scotland and beyond.